Course Archives: Theoretical Statistics and Mathematics Unit, Indian Statistical Institute, Bangalore

Course Archives Theoretical Statistics and Mathematics Unit

Course: Quality Management I
Level: Postgraduate
Time: Currently not offered

Syllabus

1. Understanding Quality (7)
Quality definitions (Jurans, Taguchi, etc.), Elements of quality, Characteristics of quality (quality of design, quality of conformance, Quality of performance), Dimensions of quality (Kano concepts), Service quality, Stakeholder perceptions (society, customers, management,suppliers). Introduction to evolution of quality: concepts of inspection, quality control, TQM etc.

2. Organizing for Quality (7)
Elements of Strategic Management, Quality policies & objectives, Implementing total quality. Organization for quality, coordination of quality activities, role of upper/middle management, workforce, and teams. Self-managing teams, quality circles.
Culture, Motivation, Creating and maintaining quality awareness; Achieving total commitment to quality.

3. Economics for Quality (7)
Cost of Quality concepts, Costs of Poor Quality (COPQ), Cost of Good Quality (COGP), Categories of Quality Costs, Analysis of Quality Costs, Economic models of quality. Organization bottom line: ROI, NPV, Capital Investment, etc.

4. Approaches for Quality Management (9)
Quality Guru’s approaches: Juran, Deming, Feigenbaum, Ishikawa, Taguchi and Crosby, etc. Concepts on Quality Planning, Quality Control, Quality Inspection & Breakthrough, PDCA/PDSA.

5. Tools and Techniques for Quality Management (10)
Overview of 7 QC Tools, M7 tools, Why-Why Analysis, Seven-step approach for problem-solving, Process mapping, Failure Mode & Effect Analysis (FMEA), Fault Tree Analysis (FTA).

6. Systems and Standards for QM & Related Aspects (10)
Overview of quality management system; Basics of ISO 9000/9001/9004, Sectorspecific standards, Integrated Management System (IMS), IATF 16949, ISO 14000 systems & other standards; Quality System Audit, Audit Reporting, Accreditation of systems, Overview on quality awards: Deming, National Quality Award, etc

Reference Texts:

1. Juran, J. M., & Gryna, F. M. (1993). Quality planning and analysis. Tata McGrawHill.
2. Feigenbaum, A. V. (1991). Total quality control. McGraw-Hill.
3. Juran, J. M. (1999). Juran’s quality handbook. McGraw-Hill.
4. Hall, H. (1990). Total quality management: A practical approach. Wiley Eastern.
5. Lock, D. (Ed.). (1993). Handbook of quality management. Jaico Publishing House.
6. International Organization for Standardization. (2015). ISO 9001, ISO 14001 & IATF 16949 quality assurance system standards. ISO.
7. Ott, E. R., Schilling, E. G., & Neubauer, D. V. (2005). Process quality control: Troubleshooting and interpretation of data (4th ed.). ASQ Quality Press.
8. Society of Manufacturing Engineers. (1988). Troubleshooting manufacturing processes. SME, Michigan, USA.
9. Kume, H. (1987). Statistical methods for quality improvement. Productivity Press
10. Ryan, T. P. (2000). Statistical methods for quality improvement. John Wiley & Sons.
11. Hart, R. F., & Hart, M. K. (1989). Quantitative methods for quality and productivity improvement. ASQ Quality Press.
12. Gitlow, H. S., Oppenheim, A. J., Oppenheim, R. D., & Gitlow, S. J. (1989). Tools and methods for the improvement of quality. Irwin Inc.

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