Course Archives Statistical Quality Control & Operations Research Unit

Course: Quality Audit Level: Postgraduate Time: Currently not offered

Syllabus Past Exams Syllabus: Introduction to Quality audit: Quality management principles; Role of audit for quality assurance and Quality management; Terms and vocabulary ISO 9000-2005. System audits: Audit types Compliance and adequacy audits Internal and external audits; Auditors qualifications; Audit cycle Audit planning Audit steps reporting actions Follow ups; Guidelines for quality and/or environmental systems, auditing ISO 19011: 2002; QMS and EMS audits for ISO 9001 2008 and ISO 14000 2004. Sector specific audits: Auditing for compliance to TL 9000 telecommunications specific requirements and TS16949 automotive specific requirements; Audit for IT and IT enabled system, Introduction to CMM auditing, BPO/Call Center Performance Audit COPC-2000 standard. Safety audits: Scope and purpose, Conducting safety audits; safety audit check lists; Safety audits for OHSAS 18001:2007. Introduction to Product auditing: Scope and purpose; Stages of evaluation Designing the audit plan- sampling- Action on discrepancies, Product audits manual, product auditors, CE marking. Reference Texts: 1. The Quality Audit Handbook: By ASQ Quality Audit Division, ASQ quality press, Milwaukee, Wisconsin 2. The Quality Audit: A Management Evaluation Tool: By Charles A. Mills, ASQC publication. 3. Internal Quality Auditing: Meeting the Challenge of ISO 9000:2000: By William A. Stimson, (Paton Press, 2001). 4. Internal Quality Auditing: By Denis Pronovost, ASQ publication, ASQ Quality Press. 5. ISO 9001:2008 Small Changes Big Opportunities: By Nigel H. Croft , ebook 6. Measuring effectiveness and suitability of a quality system: By Chaudhuri A K and Acharya U H, Total Quality Management (UK) March 2000, Vol 11 No 2, pp149 153 Top of the page Past Exams

Midterm 16.pdf 17.pdf 19.pdf Semestral 16.pdf 17.pdf 19.pdf Supplementary and Back Paper Top of the page

[Indian Statistical Institute]